The program executable can be downloaded from the following link :

In order to complete the installation, you must have sufficient permissions on your work computer. Contact your institution's IT Department if you need help.

If the program gives a connection error and does not start. What could be the reason?

Check that your internet connection is correct. If you can access the Internet without any problems, the program executable is likely to be corrupted. You will need to uninstall the program from your computer and then reinstall it.

If the program says I need to install a new version and it closes. What should I do?

This process is normal, when a new version exists the program gives this message when it starts and asks you to restart it. This causes the new version to be downloaded and installed when you re-enter. If the operating system asks for confirmation messages for installation, you must accept them so that the process can be completed. In the event that the installation does not complete successfully (for example, because you do not have enough permissions on your computer to install programs) addressed to your IT Department.